RETURN POLICY/WARRANTY

FOLLOW THESE STEPS TO CREATE AN EZ RETURN:

INITIATE YOUR RETURN:​

  • Email a returns specialist: orders@heluxindustries.com

 

PACKAGING

Make sure you get a full refund by returning your item(s) with the packaging in original, intact condition. Please don't return an item with the packaging you wouldn't want to receive yourself.

  • Returned items must be enclosed in their original packaging. This includes all boxes, plastic containers, plastic bags, and equivalent protective packaging.

  • Items sold in vacuum-sealed packaging cannot be returned if they are opened. If non-resalable packaging is not intact, the item is no longer in "new condition".

  • Original packaging that has been torn open or damaged cannot be accepted. These items are no longer in new condition.

  • Original packaging also includes all tags, information booklets, instructions, stickers, etc.

  • Please pack your returns securely enough to prevent damage in transit. If we receive a damaged item, we have no way of knowing when or how the damage occurred and will not be able to accept it as a return.

  • Please do not use the item's original packaging as a shipping container. To avoid damage and ensure you're refunded, pack items in the original packaging and place inside of a larger, separate shipping container. We recommend using the box your items were originally shipped in.

  • Include the original invoice or other necessary contact information.

 

SHIPPING

Make sure your return or exchange gets to us promptly and without any problems following the guidelines listed below. Following these recommendations will ensure your returns and exchanges are processed quickly.

  • Customers will be responsible for all return shipping charges. 

  • All shipments must be prepaid. We do not accept C.O.D. or any variation of similar processes. Packages shipped C.O.D. will be rejected upon delivery attempt and returned to the customer.

  • Shipping return labels can be obtained during the Return Merchandise Authorization Process when you contact us.

  • If you do decide to use your own carrier, please use a carrier that incorporates tracking and/or insurance services.

 

REFUND POLICY

We want to make sure every customer receives their products in new condition. To ensure this, returns must also be received in new condition.

We like to keep things simple. For a fast turnaround and 100% refund on items returned, make sure your return adheres to the following guidelines:

  • All items must be returned within 1 year of their original delivery date.

  • All returned products must be in new condition with zero wear, the original packaging, and all tags/stickers/films still attached.

  • We cannot accept returns on items that show any signs of use, damage, or wear. This includes but is not limited to scratches, scuffs, stretching, dents, dirt, pet hair, or any signs the product has been mounted.

  • All returned items are inspected; used and damaged items will be returned to the customer.

  • Please note: Shipping fees, duties, taxes or brokerage fees are non-refundable.

NO RESTOCKING FEES!

We want you to be happy with your purchase. If you aren't, send the new item back. Return any new, unused, and intact item within 1 year of receiving it, and we'll make sure you get a 100% refund on items returned.

If you're unsure about your order or want to start a return, please don't hesitate to contact us.

 

PROCESSING

  • All returns will be made through our Houston, Texas warehouse where they will be inspected, credited, and exchanged depending on the situation.

  • Refunds will be issued back to the original method of payment.

  • Refunded amounts may also be used to fully or partially pay for exchange orders.

  • Company credits and gift cards used to partially pay for the order will be refunded first, with the remaining balance being credited to the original form of payment.

  • For refunds on cards that have expired, refund checks will be sent out to the billing address on the account. If the card used for the original order has expired, please contact a customer service representative before you begin the return merchandise authorization process.

WARRANTY

This Warranty is only for the first purchaser or original purchaser, who acquires the Helux Product for his or her own use and when the Helux Product is operated within the continental United States and Canada. WARRANTY PERIOD: FIVE-YEAR FULL COVERAGE WARRANTY (PARTS, LABOR AND FREIGHT): This Warranty covers flat rate labor, specified parts, and freight for a period of the first five (5) years from the date of purchase by the Original Purchaser. The Original Purchaser shall retain a copy of the dated transaction receipt as evidence of the date of purchase.